ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� If the 'reqDomainName' is empty, the user is identified based on the 'reqLoginName' with
'reqDomainName' as an empty value.
� If the requester does not fall under the above criteria, the user is identified based on the
'reqEmailid'.
� If the requester is unavailable in the above specified criteria, the user is identified based
on the 'reqUserName'.
� If the user cannot be identified from the above criteria, then the user is identified based on
'userid'.
� Based on the reqUserName or reqEmailId, if more than one users are identified then the
user is not updated nor deleted.
2. Login information of requesters cannot be edited through API.
3. To enable 'Purchase Order Approver' role while editing a requester, 'email' should be
specified along with 'approvePurchaseOrder' even if 'email' has been configured for the
requester.
4. Technician associated only to 'Not associated to any site' will not be allowed to create/edit
requesters.
5. If a technician with 'SDAdmin' role provides values for 'techSiteName' and 'departmentName'
which is unavailable in the database, then the requester is associated to the site and
department specified in 'techSiteName' and 'departmentName'.
6. If a technician with restricted access permission provides values for 'techSiteName' and
'departmentName' which is unavailable in the database, then the requester is associated to
'Not associated to any site'.
The sample form to update requester can be accessed here.
The requester details are updated successfully indicated with a Success message in the xml form.
Delete Requester
The details necessary for deleting a requester should be set in HttpRequest parameters and
Httprequest parameter value for operation attribute should be 'Updaterequester'.
targetURL=
Attributes Comments
"/servlets/requesterOperationServlet"
target url for deleting requester
operation='Deleterequesters' operation command for deleting requester
name requester Name
loginName Requester's loginName
domainName Requester's login domain name
emailId Requester's emailId
userid Requester id
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs.
logonDomainName Authentication Mode [AD or Local Authentication].
“AD_AUTH” refers to Active Directory Authentication.
“Local Authentication” or empty value refers to Local
Authentication.
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