ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Viewing Reminders
You can view the reminders specific to each problem in this module.
To view reminders,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Log in to the ServiceDesk Plus application using your user name and password. This opens
the ManageEngine ServiceDesk plus home page.
2. Click the Problems tab. This opens the problems list page.
3. Click the Title of the problem for which you like to view the reminder. This opens the problem
details page.
4. Click the Actions combo box -> Click the View Reminders option. This opens the Showing
All Reminders Page as shown below. This lists all the reminders in ascending order based
on the date.
5. Once the task is completed you can change the state of the reminder from open to
completed. To do this, select the reminder from the list to be closed by enabling the check
box beside each of the reminder.
6. Select the Change Reminder State To Completed then -> click Change button to change
the state. You can see the reminder striked off to indicate the change. Alternatively, you can
also view the reminders by, clicking Quick Actions link -> My
Reminder(s) option under the Reminders block. This opens the My Reminders pop up
window as shown below. This shows all your reminders irrespective any specific module.
You can also add new reminders by clicking +Add New link at the bottom of the my reminders form.
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