ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Attribute Comment
username Login Name for SDP Authentication
password Password for SDP Authentication
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
DOMAIN_NAME Domain Name to which the user belongs. Domain Name needs
to be specified on selecting AD authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
Note:
AD_AUTH refers to Active Directory Authentication.
Local Authentication or empty value refers to Local
Authentication.
1. If the fields, 'technician' and 'technicianEmail' is left unfilled, the logged in technician is
considered as the technician resolving the request.
2. If the 'cost' field remains empty, then 'cost per hour' will be taken as the Incident Cost.
3. If the execution time is left unfilled, the current time is taken as the 'execution time'.
4. The Execution Time should be in the format 'dd MMM yyyy, HH:mm:ss[08 Nov 2009,
21:15:26]'.
The sample form to add WorkLog can be accessed here.
A Success message appears along with the 'requestChargeID' in xml format on submitting the form to
http://macine_name:Port_Number/servlets/RequestServlet.
If the technician is not provided with the role to add worklog a Failure message appears in the xml
response.
At times, the access to view requests is restricted for which a Failure message appears in xml form.
Click here to view the response.
Delete WorkLog
The 'requestChargeID' parameter along with the 'operation' command as 'DeleteWorkLog' should be
set in the http request parameters. Only technicians have the permission to delete worklogs. The
requestChargeID is provided while adding the worklog.
Attribute Comment
targetURL="/servlets/RequestServlet" Operation target url for deleting worklog
operation='DeleteWorkLog' Operation command for Deleting worklog
requestChargeID WorkLog ID to delete
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs. Domain Name needs
to be specified on selecting AD authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
The Delete WorkLog sample form can be accessed here.
"AD_AUTH" refers to Active Directory Authentication.
"Local Authentication" or empty value refers to Local
Authentication.
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