ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Editing a Solution
To edit a specific solution,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. From the solutions list view page, click on the solution which you want to edit using the filter
showing combo box. (OR) you can select the solution which you wish to edit by clicking the
topic from browse by topics. All the solutions, irrespective of the status, available under that
topic gets listed.
2. Click the Edit button available on the right hand side of the view solutions details page.
3. In the Edit Solutions page, make the necessary modifications. The title, contents, and the
topic under which you wish to place the solution are mandatory fields. You can also add more
attachments or delete existing ones.
4. Click Save. If you want to drop the modifications made, click Reset. If you do not want to
save the changes and get back to the solutions listing, click Cancel.
5. On Saving the solution, the status of the solution shows Unapproved. The solution has to be
submitted for approval to the concerned technician. To know more on refer Submit for
Approval.
Alternatively, to open the solution that you wish to edit, type the solution title in the keyword field of
the search block and click Go or press the Enter key. The solutions matching the search string will be
listed, from which you can choose the solution and edit the same.
ZOHO Corp. 306