ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

To delete an announcement,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. To delete the announcement click Delete button. A dialog pops up asking you confirm on the
delete operation.
2. Click OK to delete. Or click Cancel to retain the announcement.
Alternatively you can also publish announcements company wide or just to the technicians group from
the Home page. The announcements are displayed just below the my view requests tab in the home
page as shown below,
All recent announcements will be displayed first based on the date. To view all the announcements
(even completed ones), click the Show All button on the right side of the page.
To add a new announcement
1. Login to ServiceDesk Plus using the administrator / technician user name and password.
2. In the login home page, if you have permissions to add an announcement, you will notice the
Add New button in the announcements box as shown above. Click the button. The Add New
Announcement dialog pops up.
3. Enter the Announcement Title. This can be a short statement that describes the
announcement.
4. Type the Announcement Content in the text box provided for the same.
5. Select the From date and To date using the calendar icon beside the respective fields.
6. If you wish to publish the announcement only to the technicians and do not wish to expose it
to your requesters, then select the check box Show this announcement only to
technicians. The announcement will be displayed in the home page with a lock beside it.
7. If you wish to Send this announcement as mail then select the corresponding option by
enabling the check box.
8. Click Save. At any point of time, you do not wish to add the announcement, click Cancel.
The announcement will be added and the pop-up will display the announcement details as entered by
you. The announcement title will be displayed in the login home in bold text in the announcement box
with a new icon beside it.
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