ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Mail Server Settings
Configuring Mail Server Settings
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
ServiceDesk Plus allows you to configure the incoming e-mail settings and the outgoing e-mail
settings such that it fetches the mails that are sent to the IT help desk team and sends
notifications/feedback to the technicians, requesters, and vendors.
Incoming Mail Settings
To configure the incoming e-mail settings,
1. Log-in to the ServiceDesk Plus application using the user name and password of an admin
user.
2. Click the Admin tab in the header pane.
3. In the Helpdesk block, click the Mail Server Settings icon . The Mail Server Settings
page displayed will be as shown in the figure, with the incoming e-mail settings tab selected
by default
4. All the fields marked * are mandatory fields. Enter the server name, user name, password, email
address, email type, port, and the time interval in which the mail needs to be fetched
periodically. The time period is in minutes. The e-mail type is a combo box from which you
need to select the value. If you have selected IMAPS then you have an option to enable
Transport Layer Security (TLS).
5. Click Save. On successful connection to the server, the success message is displayed.
To start fetching the mails, click the Start Fetching button. Once the mail fetching is started, the Save
button in the incoming mail server settings is disabled. If you wish to change any of the settings, then
you need to stop mail fetching, make the changes, save them and then restart the mail fetching.
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