ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Error
Message
Cause
Request for scan operation rejected by the workstation
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
DCOM settings in Registry of the target workstation reject the scan request.
Resolution Edit the Registry key value, as described below:
1. Use Regedit to navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OLE.
2. Double-click the EnableDCOM value Name, a string (REG_SZ) data type. Set
its data value to Y, even if it is already SET to Y.
3. Click OK
4. Shutdown and restart the computer.
Error Connection to Telnet Service in the workstation failed
Message
Cause Telnet Service might not be running in the target computer (or) Telnet Service is not
running in default port 23.
Resolution Discovering remote Linux Machines by ServiceDesk is done using Telnet. Ensure that
Telnet is running in the remote workstations in the default port 23.
Error
Message
Cause
Either Username or Password is incorrect in the workstation
The username and password provided to scan the remote workstation is incorrect.
Resolution Discovering Linux Workstations, in ServiceDesk Plus is done using the Telnet. Provide a
valid username and password that can successfully establish a telnet session with the
target workstation.
Error Scan operation Timed out
Message
Cause Target workstation did not respond within the default time limit. This might be due to
some delay in the network.
Resolution Try scanning the workstation, sometime later. If the same error message repeats,
contact ServiceDesk Plus Support Team at servicedeskplussupport@manageengine.com.
Error
Message
Cause
Resolution
Error
Message
Cause
The operation invoked is not supported in the current platform
Such error codes are shown if the workstation has an Operating System other than
Windows or Linux.
Currently, Network Discovery in ServiceDesk Plus supports Windows or Linux
machines, only.
General failure while performing the operation
Some unexpected exception occurred while, scanning the workstation.
Resolution Contact the ServiceDesk support team at servicedeskplus-support@manageengine.com
with the Error log files. You can obtain the error log files from Support tab by clicking on
the Support File link in the ServiceDesk Plus application.
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