ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
2. Click the Select Technician check box. Select the technician from the drop down list.
3. Assign the technician.
Picking Up Change
ManageEngine ServiceDesk Plus provides an option to the technicians to self-pick up change. If there
are unassigned changes, the technicians can pick up any of the unassigned changes from the list.
This in turn will increase the turnaround time and the efficiency of the IT help desk team.
To pick up changes,
1. From the change list view page, select the changes you would like to pick up by enabling the
check box. The unassigned changes will be in bold font.
2. Click Pick up button. The selected change will be assigned to you. (Or)
3. You can also pick up changes after viewing the change details. Click the title of the change to
open View Change page.
4. Click Assign tab. Select Pick Up option to pick up the change.
ZOHO Corp. 165