ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Scanning Printers, Routers, Switches and Access Points
ServiceDesk Plus currently supports the scanning of IP devices namely, Printers, Routers, Switches
and Access Points.
There are two methods through which these devices can be scanned in the application,
� Network Scan - Scans devices that are part of your network.
� Workstation/Device Scan - Scan your newly added devices by specifying the their credentials.
Note: Please note that ServiceDesk Plus does not scan other IP devices like Firewall, Hubs, IP
Telephones and so on.
Ports and Credentials to perform device scan
Communication Protocol Login Credentials Port Service Performed
SNMP (Simple Network
Management Protocol)
SNMP Credentials 161 Fetches and Identifies the IP
devices.
SSH (Secure Shell) SSH Credentials 22 Fetches additional information on
Routers and Switches.
Click here to know more on ports used for scan.
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