ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Viewing Requests Based on Filters
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
ManageEngine ServiceDesk Plus allows you to view the list of requests and also set a time period for
auto refreshing the request list view page.
To auto refresh the list view page
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Requests tab in the header pane. In the Requests list page, just below the header
links, top right corner, you will see an editable field, Refresh this page. By default, the value
is set to Never.
3. Click the edit icon beside the value Never.
4. From the drop down list select the frequency of refreshing the page.
5. Click Set.
You can also apply various filters to this list and view only a specific group of requests that you would
like to view. This filtering helps you focus on just the requests that you wish to look at.
To view the whole list of requests available in the ServiceDesk Plus application, click the Request
tab in the header pane. This lists all the open requests available in the ServiceDesk Plus application.
You can set the number of requests that you would like to view in a single page:
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Requests tab in the header pane.
3. In the Requests list page, click the drop-down box (shown in the figure
below):
4. From the drop-down list, select the number of records that should be displayed in a single
page.
You have three different filter categories to view the specific set of requests. The filter categories are,
My Group, Requests & My Views. To view the requests listed under these specified filter categories,
1) Click the Requests tab in the header pane. This opens the Requests list page.
2) Select the Filter Showing combo box. You can see the list of all filters. Select the filter from the list
based on your priority.
My Group
All your incoming requests can be grouped under different groups based on the classification set by
the help desk team. The groups are created using the groups option in the admin tab. The requests
which matches the group criteria will be listed under the particular group option as shown below,
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