ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Agent Configurations
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
For a successful scan, the agent should communicate with the ServiceDesk Plus server. The server
details are configured under Agent Configurations. By default, the server in which the application is
installed is populated as the server details.
You can modify these configurations to create your own Agent Configurations.
� Server Name: The server name or IP address of the computer where ServiceDesk Plus is
installed. The agent residing in the client computers communicates with the ServiceDesk Plus
server using this Server Name/IP address.
� Server Port: The port configured for the application.
� Protocol: The protocol used to communicate with the server.
� Agent Port: The port number of the agent.
� Scan at System Startup: On enabling this option, the agent scans the workstation on every
startup.
Click Create New Agent button. Clicking on Cancel takes you to the agent settings page.
Installing Agent in Windows Workgroup
The Agent is installed in Windows Workgroup using psexec utility. The example to execute the
command is given below,
psexec.exe \ -u \ -p msiexec /i "\\sdpwinxp\shared\New
Folder\\ManageEngineServiceDesk PlusAgent_sdp-win2k3.msi"
Note:
1. You can download the PsExec software from here.
2. You can also modify the configurations to create your own Agent Configurations.
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