ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Adding Work Logs
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Work Log is the time spend on a change by a technician. The technician assigned to the change can
add work log once the change request is completed. If the change involves multiple technicians, then
the time spent details should be entered by each technician.
To add a work log,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Changes tab. This opens the changes list page.
3. Click the title of the change for which you like to enter the work log. This opens the change
details page.
4. Click the Add New combo box -> Select Work Log option from the list. This opens the Add
Work Log page
5. Select the Technician Name from the combo box.
6. Specify the Executed Time (date & time) taken to resolve the change from the calendar
button.
7. The Technician Cost per hour will be fetched automatically from the technician details,
which is a non-editable field. If you have already entered the per hour cost of the technician
while adding the technician details, then the details will be fetched automatically. If you wish
to change these values, you can do so manually.
8. The Incident Cost will be automatically calculated taking the (total time spent to resolve the
problem * Technician's cost per hour).
9. If there are any extra charges specify in the Other Charges field.
10. Using the above two data the Total Charges (Technician Charges + Other Charges) will be
displayed automatically.
11. Specify any relevant information about the time spent in the description field.
12. Save the details.
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