ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Roles
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Each technician accessing the help desk tool will have a set of permissions and tasks to execute in
the application. These access permissions are termed as Roles in ServiceDesk Plus. Multiple roles
can be created and assigned to each technician based on the requirement. The roles for requesters
are pre defined and hence cannot be configured.
To open the role configuration page:
1. Log in to the ServiceDesk Plus application using the user name and password of a
ServiceDesk Plus administrator.
2. Click the Admin tab in the header pane.
3. On the Users block, click the Role icon . The next page displays the available list of roles.
You can add, edit, or delete roles.
Add Role
To add a role,
1. Click the Add New Role link to open the Add Role form.
2. Enter the Role Name in the given text field. The Role Name has to be unique and is a
mandatory field.
3. Enter a brief description of the role in the Description field.
4. Set the Access Permissions for the role by selecting the check boxes beside the access
levels defined for each module of the application. Example: If you wish to provide full control
permissions to the requests, inventory, contract and solutions module, then enable the check
box below Full Control. This will automatically enable all the operations of the corresponding
modules. You can provide add permission to the remaining modules by selecting the Add
check box. Enabling the Add check box automatically enables the view permission.
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