ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Requesters
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can add, edit, or remove requesters from ServiceDesk Plus application and also provide them
with login permissions to access the self-service portal.
To open the requester configuration page:
1. Log in to the ServiceDesk Plus application with the user name and password of a
ServiceDesk Plus administrator.
2. Click the Admin tab in the header pane.
3. In the Users block, click the Requesters icon . The next page displays the available list of
requesters. You can add, edit, or delete requesters.
Add Requester
There are three ways through which you can add requesters in the application
� Importing requesters from Active Directory
� Import from CSV
� Add New Requester from the application
Adding Requesters from the application
1. Click Add New Requester link from the Requester List page. This opens the Add Requester
form
2. In the Personal Details block, enter the Full Name and Employee ID of the technician. The
name is a mandatory field. Specify any relevant information about the requester in the
Description text field.
3. In the contact information block, enter a valid e-mail ID. If the requester has a phone and a
mobile number, you can enter the same in the space provided for entering these values.
4. Specify the department details such as, Site and the corresponding Department Name to
which the requester belongs from the combo box. The requester has an option to view, only
his requests, all his department requests or all the requests in the site to which he is
associated. Select the options from the Requester allowed to view combo box. Specify the
Job Title of the requester in the field provided.
5. If you have added any organization-specific fields for the new requester form, those will be
available under the Additional Requester Details block. Enter the relevant information.
6. In the Self-Service Access Details block, enter the Login Name and Password, if you wish
to provide self-service access to the requester. Enter the password again in the Re-type
Password field.
7. If the requester is associated to a domain then select the Domain from the drop down list.
8. Certain requesters can also approve purchase order in an organization. Upon enabling the
check box adjacent to Purchase Order Approvers, a link is sent to the requester to accept
or reject the PO. Also, set the Approver Limit within which the requester can approve the
PO.
9. You can also provide requester with the privilege to approve Service Requests raised in the
application. Enable the check box beside Service Request Approver.
10. Click Save. If you want to add more than one requester then, click Save and add new button.
At any point if, you decide not to add the new requester, then click Cancel to get back to the
requester list. Clicking the View List link on the top right corner of the add requester form will also
take you to the requester list view.
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