ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

5. Click on Calendar View to go back to the Technician Calendar.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
6. You can also re-assign requests by clicking on the requests in the Technician Availability
Chart and selecting View Details from pop-up. Follow the above steps to
re-assign the requests.
Note: Re-assigning requests is different from assigning requests through Backup Tech.
Although Backup Tech can be configured only up to one level, in the absence of the backup
technician, the pending requests can be assigned to another technician through this feature.
Click the name of the technician to have a detailed view about the number of requests, problems,
changes and tasks assigned to the particular technician in My Schedule.
Editing/Cancelling Leave
To edit leave,
1. Click on the leave of the technician that needs to be edited from the Technician Availability
Chart. This opens the Mark Unavailability pop-up window.
2. Make necessary changes (Leave Type or Leave Period).
3. Click Save.
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