ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Regions
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Organizations can have various branches to handle various specialized activities. Such branches can
be located at different regions and data from each of these branches need to be maintained in the
same place. You can configure the various locations of your branches in the ServiceDesk Plus
application. To open the organization regions configuration page,
1. Login to the ServiceDesk Plus application using user name and password of an admin user.
2. Click the Admin tab in the header pane.
3. In the Organizational Details block, click the Regions icon . The next page displays the
available list of regions. You can add, edit, or delete regions.
Add Region
To add a new region,
1. Click Add New Region link available at the top right corner of the Region list page.
2. In the Add Region form, enter the Region Name. It is mandatory field.
3. Specify brief description about the core activities taking place in the branch in the
Description text field.
4. Click Save to save and return to the list view. Click Save and Add New a to save and add a
new region. At any point, if you do not wish to add the region and would like to get back to the
location list, click Cancel.
Edit Region
To edit an already existing region,
1. In the Region List page, click the edit icon beside the Region Name that you wish to edit.
2. In the Edit Region form, modify the Region name and its Description.
3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are
performing, click Cancel. Even while editing a region, if you wish to add another new region,
then click Save and add new button.
Delete Region
1. In the Region List page, click the delete icon beside the Region Name that you wish to
delete. A confirmation dialog appears.
2. Click OK to proceed with the deletion. If you do not want to delete the region, then click
Cancel.
On deleting the region, the sites corresponding to the region along with the attributes such as groups,
SLA, business rules, holidays and so on gets deleted.
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