ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Viewing Change Details
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Log in to the ServiceDesk Plus application using your user name and password. This opens
the ManageEngine ServiceDesk plus home page.
2. Click the Changes tab. This opens the changes list page.
3. Click the title of the change to view the change details. This opens the change details page.
By default the change details page opens in the General tab.
General Tab
The general tab shows general details of the change such as, Category, Technician, Status, Priority,
Urgency, Type, Impact, Requester, Start Time, End Time, affected IT Services. The Status field holds
the state of the change such as Requested, Approved, Implemented, Reviewed and Closed The
approval status denotes whether the change is approved or rejected. The change will be considered
as approved and listed in the change calendar only if the Approval Status is 'Approved'. The
approval status is given in non-editable mode.
Click the Edit button to edit all the details of the change. You also have inline edit option for all the
details. To modify the details of the change click the details and choose the option from the combo
box.
Problems Tab
The problems tab shows the list of all the associated problems with the change. You have Attach
option to attach the problem with the change. And the Detach Problem option to detach associated
problem with the change.
Incidents Tab
The incidents tab shows the list of all associated incidents with the change. You have Attach option
to attach the incident with the change. And the Detach Incidents option to detach associated
incidents with the change.
Planning Tab
The planning tab shows the planning phase of the change on how to go about the change. It shows
the Impact details, Roll Out, Back Out plan and finally the Check List for the plan.
Approvals Tab
From the Approvals tab, the administrator can Add CAB Members and Send the change for
Recommendation to the CAB members. Thus it helps to show the approval status of the change.
Refer
Implementation Tab
Implementation page shows the task details of the change and the work log details of the change.
You can also add, edit and delete new Task and new Work Log details.
Review Tab
From the review tab you can add post change assessment details or the evaluation results on how
the change is made details are specified. It is basically a recap of the change.
To add review details Click the Add button. This opens the review text box.
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