ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Windows Domain Scan
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can configure and scan all the available Windows Workstations and Servers in your domain
network using ManageEngine ServiceDesk Plus. When you set up the ServiceDesk Plus application
and start it for the first time, the application automatically discovers all the available Windows domain
in your network.
To discover workstations in a domain,
� Select a Domain and enter the domain controller and login credentials for the domain
controller.
� Select the Organizational Units (OUs) from the list.
� The workstations in the OUs are retrieved, enumerated and scanned (ten workstations are
scanned simultaneously)
� The machines in the specified domain then is Pinged.
� If the machine responds to the ping, scan the inventories (hardware/software information) in
the machine using Agent or Agentless mode.
The Windows Domain Scan page can be access in two ways,
a. Quick Actions drop down
b. Admin Tab
Quick Actions drop down
The Quick Actions drop down is a quick navigator to instantly access the Domain List page.
Admin Tab
1. Click Admin tab in the header pane to open the configuration wizard page.
2. Click Windows Domain Scan icon under Discovery. The Domain list view page
opens where you can add, edit, delete and scan a domain.
Add a New Domain
If you find that there are some domains that are missing in the list, then you can add those domains
manually.
1. Click on Add New Domain link.
2. Enter the Domain Name. The name should be unique to identify the domain and is a
mandatory field. Say, Acme.
3. If you want the domains to be displayed in the login screen when Active directory
Authentication is enabled, select the check box beside Public Domain. Else un-check the
Public Domain check box to list the domain as Private Domain.
4. Enter the Domain Controller name for the Active Directory Server. The organizational units
are listed only if the domain controller name is provided.
5. Specify the Login Credentials for the domain controller in Username and Password fields.
6. If you wish to add any description for the domain, enter it in the Description text box.
7. Click Save. The domain is listed in the domain list view page.
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