ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Solutions
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
This module serves as a knowledge base for your IT help desk team as well as your users. Users can
search this for solutions for issues and solve them themselves. Also when technicians resolve issues,
they can directly convert these resolutions as knowledge base articles. To view the solutions, click the
Solutions tab in the header pane.
Assets
Assets tab helps you to track & manage your assets efficiently. It tracks all your newly added assets,
and have a record of all the assets in the organization. Assets can be categorized as IT, Non IT
Assets & Asset Components in an organization. This includes Workstations, Printers, Routers,
Software Licenses, Scanners, Projectors and even your air conditioning systems. Thus it offers a
single view to track and manage all your assets in the organization.
Purchase
Here you can create new purchase orders and track them till the order has been delivered. The same
details can also be maintained for future reference. Clicking the Purchase tab takes you to the
Purchase module.
Contract
This module holds the details regarding the maintenance contracts between your organization and the
vendor (s) from whom the assets of your organization have been purchased. Clicking the Contracts
tab in the header pane takes you to the contract module.
In addition to these, ServiceDesk Plus has GUI-rich reports for requests and Assets modules. There
are predefined sets of reports that help you evaluate the efficiency and productivity of your IT help
desk team, the load of requests handled by the team, the assets distribution, and many more. Also,
the ServiceDesk administrator can configure various help desk, asset, and enterprise-related settings,
such as the working hours of the organization, service-level agreements, user roles, departments and
many more.
Based on the permissions provided by the ServiceDesk Plus administrator to each of the users of the
application, you will be able to access the above modules. If you do not have the access permission,
contact your ServiceDesk Plus administrator.
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