ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
3. In the Edit SLA form, you can modify all the fields mentioned in the add SLA form.
4. Click Save to save the changes. At any point you wish to cancel the operation that you are
performing, click Cancel. Even while editing an SLA, if you wish to add another new SLA,
then click Save and Add New button.
Delete Service Level Agreement
1. Select the site of the SLA you wish to delete from the Service Level Agreement for combo
box. The list of SLA corresponding to the site gets displayed.
2. Enable the check box beside the SLA. Click the Delete button. A confirmation dialog appears.
3. Click Ok to proceed with the deletion. If you do not want to delete the SLA, then click Cancel.
Organize Service Level Agreements
Organizing the SLAs decide the order in which the SLA is applied on the incoming request. You can
organize the SLA to appear in a particular order in the list view,
1. Select the site for which you wish to rearrange the order of the SLA from the Service Level
Agreement for combo box.
2. Click Organize SLA link available above the list of SLAs in the SLA List view. A pop-up
window is opened with the list of available SLAs in the order that is appearing the list view.
3. Select an SLA, and click Move up or Move Down button beside the list.
4. Click Save.
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