ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Worklog Related Operations
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The worklog related operations on specific request such as adding worklog, updating, deleting and
viewing the existing worklogs are discussed under this section.
To perform worklog related operations the following URL patterns should be used.
For adding worklog to an existing request:
http://:/sdpapi/request//worklogs
For operations on a specific worklog:
Contents
http://:/sdpapi/request//worklogs/
� Adding Worklog
� Editing Worklog
� Viewing Worklog
� Viewing all the Worklogs
� Deleting Worklog
Adding Worklog
To add a worklog for an existing request, the URL is given as:
http://:/sdpapi/request//worklogs
So for the scenario above, the URL is: http://localhost:8080/sdpapi/request/24/worklogs/
Key Points:
1. The operation name "ADD_WORKLOG" should be sent as a "post attribute" with key
"OPERATION_NAME"
2. The technician key should be sent as a "post attribute" with key "TECHNICIAN_KEY"
3. Input is XML string as "post attribute" with key "INPUT_DATA"
Input:
Adding a New Worklog
Howard Stern
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