ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Back up and Restore
� In Windows
� In Linux
In Windows
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Follow the steps given below to take a back up of the ManageEngine ServiceDesk Plus data:
1. Click Start -> Programs -> ManageEngine ServiceDesk Plus -> Backup Data. A back up
of the data and the file attachments that have been added to the application will be created.
The back up file will be created in the \backup directory. The file name for the back up
file will be of the pattern BackUp_monthdate_year_hr_min.data. An example of the back up file name:
BackUp_May20_2005_23_15.data
To restore the back up data,
1. Go to \bin directory.
2. Execute the file restoreData.bat at command prompt as shown below: restoreData.bat
The back up file name has to be the .data file from which you wish to restore the data. This will
restore the data from the back up file.
In Linux
Note: The ServiceDesk Plus server needs to be shut down before you restore the data.
Follow the steps given below to take a back up of the ManageEngine ServiceDesk Plus data:
1. Go to /bin directory.
2. Execute the backUpData.sh file as given below: $ sh backUpData.sh
The back up file will be created in the /backup directory. The file name for the back up
file will be of the pattern BackUp_monthdate_year_hr_min.data. An example of the back up file name:
BackUp_May20_2005_23_15.data
To restore the back up data
1. Go to /bin directory.
2. Execute the file restoreData.sh at command prompt as shown below: $ sh restoreData.sh
The back up file name has to be the .data file from which you wish to restore the data. This will
restore the data from the back up file.
Note: The ServiceDesk Plus server needs to be shut down before you restore the data.
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