ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Assigning a Technician for the Request
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Each request will be owned by a technician, who would be responsible for handling the request till it is
closed.
To assign a technician,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Request tab in the header pane. This opens the Requests list.
3. Click the Title of the request for which you have to assign a technician. This opens the view
request page.
4. The View Request page lists the Tasks that can be performed on the requests on top of the
page. Here click the Assign link and select the assign option. This opens Assign Group and
Technician page as shown below.
Based on the issue you can assign this request to the appropriate Group and as well as to the
Technician who belongs to that group. Or you can select either of the one. If you wish to select
the technician alone then choose the technician from the list and click Assign button to assign
the technician to handle the request. And when the technician logs into ServiceDesk Plus,
he/she would see this request in the My Open Requests list.
5. Alternatively, you can also assign technician using inline edit option. Click the technician
name shown in the request details block. This opens the drop down box as shown below.
Select the technician from the list and click the icon to select the technician name else
click cancel icon.
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