ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
5. You can choose the type of text field that you wish to add by selecting the radio buttons. A
Single-line text field allows you to add just a text field. The Multi-line text field allows you to
add a text box where a lengthy description can be added. A Pick List allows you to add a list
menu from which you can select. In all the three cases, you can add default values for the
text field in the space provided for the same.
6. To add items for the pick list, enter the value in the text filed and click Add Item. The value
will get added to the list below. To select the default selected value of the list, click on the
value in the list.
7. To add numeric fields, click the Numeric tab and then enter the label name in the form fields
provided for the same.
8. To add date/time fields, click the Date/Time tab and enter the required details.
9. Click Save. A message for successful creation of the fields is displayed.
These fields appear under the grouping Additional Requester Details in the New Requester form.
To delete the user-defined fields, in step 4 through 7, instead of adding the label names, delete the
label names that you wish to remove from the fields of the form and click Save. The respective fields
that you deleted will be removed from the New Requester form.
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