ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Handling desktop management activities from ServiceDesk Plus
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Since the whole idea of this Integration is to perform regular desktop management activities from
ServiceDesk Plus application, the softwares list available for install/uninstall is fetched from Desktop
Central periodically and populated in ServiceDesk Plus database.
So when an end-user raises a service request for "installing a software", the technician with Desktop
Central role can log into ServiceDesk Plus application and perform the installation operation.
Performing desktop management activities
From the request details page of the service request, click Actions drop down -> Install/Uninstall
software option. The Install/Uninstall Software page pops up.
Package Settings
1. Select the Installer Type, whether the software to be installed is of the format MSI or EXE.
2. The list of softwares under the selected Installer Type is listed under Package Name. Choose
the software from the drop down.
3. Specify the name of the user for which the installation should run in Run As field.
4. Enter the Password of the specified user.
5. The type of operation, say Install or Uninstall is listed in Operation Type drop down. If the
Installer Type is MSI, the operation type consists of Install, Advertise and Uninstall. For EXE,
the operation type consists of Install and Uninstall.
6. If the execution file is in a network share, then the file or folder can be copied to the client
machine by selecting the option from Copy Option drop down.
Deployment Settings
1. The domains available in ServiceDesk Plus is listed under the Domain drop down. Select the
domain of the user/workstation.
2. The installation can be for a user or a workstation. Select the option from Install for drop
down.
3. You can set and schedule the installation operation. If the Install for is selected as User, the
installation can occur During or after Login into the machine, during login or after login.
Similarly for a workstation, the installation can occur During Startup, After Startup, During or
After Startup.
4. You can also schedule a time for the deployment operation by enabling the check box beside
Schedule Operation check box. Select the Schedule Date and Time using the calendar icon.
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