ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Show to Requester
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
To make the service request accessible in the requester's login, select Show to Requesters check
box. If User Groups are configured in the application, then you can select specific user groups to
whom the service request should be made available too. Selecting the user groups makes a clear
indication of the end users who can subscribe to the services.
Say for instance, if a service request should be shown to the requesters in the Sales department,
then, configure the user group by selecting the "Department" as "Sales" under Admin -> User
Management -> User Groups. Once the user group is configured, enable "Show to Requester"
check box in the service item form and select the user group as "Sales User Group". To know more
on configuring user groups, refer User Groups.
Click Save to save the details. Click Save and Configure Workflow button, to configure the service
request workflow.
Workflow
The Workflow tab consists of options to select the approvers for the service request, map Service
Level Agreement and an option to show the service request to requesters.
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