ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Associating Incidents to a Change
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You have an option to associate Incidents with the change. Similar Incidents as in Change can be
associated in order to complete the requests quickly rather than doing it one by one.
1. Click the Changes tab. This opens the Change List View page. Click the change title to be
associated with the Incidents. This opens the change details page.
2. Click the Actions combo box on the top right side of the page. Click Associate Incidents
option. This opens Associate Incidents to Change page as shown below,
4. Select the type of requests to be displayed by selecting from the Show combo box on the top
left hand side of the page. Ex: Open Requests or All Requests and so on. On selecting the
request type the corresponding requests gets listed.
5. Select the change from the list by enabling the check box beside each change.
6. Click Associate Incidents to associate respective requests to the change (particular selected
change). The associated incidents gets listed in the Incidents tab in the change details page
as shown below,
ZOHO Corp. 168