ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

12. Click Ok on Logon Properties window.
Installing the Agent and starting the Service
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Using Windows Management Instrumentation (WMI), the agent is installed and the remote
workstation can be accessed. The ports to install and start the agent as service in WMI are TCP 135,
445 and one random port greater than 1024. The service starts with the name ManageEngine
AssetExplorer-RemoteControl.
Note: You can verify the installation of the agent by check the files under the directory
C:\ProgramFiles\AdventNet\ME\AssetExplorer\RemoteControl of the remote machine.
Installing ActiveX Viewer in the browser
On starting the service in the remote machine, the ActiveX viewer is installed in the client machine,
which connects the remote machines as add on to the browser. In Firefox 2 browser, the viewer is
installed each time the remote control button is selected.
Acknowledge
An acknowledge message appears in the client window from which you try to connect the remote
machine. Click Ok to allow technician to access your workstation.
Meeting
The Meeting is established between the remote machine and the client machine (this may or may not
be server machine). The port TCP/ 10443 should be opened in the firewall between the remote
machine and the client machine for this communication.
Disconnect Remote Control
When you close the pop up window of Remote Control, the service running in the target computer will
be stopped using WMI.
ZOHO Corp. 211