ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Service Catalog - Additional Fields
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
If you require any further additional information apart from the defined pre-set fields in the service
request form, you can configure the same under Service Management - Additional Fields. The
additional fields can be made available in all the service request forms or in specific service request
forms pertaining to a service category. You can add text fields, numeric fields and date type fields in
the form.
To add additional fields,
1. Click Admin tab in the header pane. The configuration wizard page opens.
2. Click Service Catalog icon under Helpdesk block.
3. From the Service Catalog configuration wizard page, click Manage drop down and select
Additional Fields option. The Additional Fields page opens where you can add upto 24 Text
fields, 8 Numeric fields and 8 Date/Time fields.
4. Select the Service Category for which the additional field should appear. If the additional
field should appear in all the service request forms, select "common fields".
Configuring Additional Text fields
1. By default, the Text tab is selected. Specify the Label for the Additional field.
2. Specify any relevant information about the additional field in the Description text field.
3. Select the Type of the text field by enabling the radio button. It can be either Single - Line,
Multi - Line or Pick List (drop down list).
4. You can also specify default values to be pre-filled in the add new service request form.
5. Save the settings.
Configuring Additional Numeric fields
1. Click on the Numeric tab.
2. Specify the Label for the additional field.
3. Specify any relevant information about the additional fields in the Description text field.
4. Save the settings.
Configuring Additional Date/Time fields
1. Click on the Date/Time tab.
2. Specify the Label for the additional field.
3. Specify any relevant information about the additional fields in the Description text fields.
4. Click Save to save the settings.
These additional fields will appear in the Service Fields section of the new service form. To delete
the user-defined fields, instead of adding the label names, delete the existing label names you wish to
remove from the fields of the form and click Save.
ZOHO Corp. 373