ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Associating Problems to a Change
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You have an option to associate problems with the change. Similar problems as change can be
associated in order to complete the requests quickly rather than doing it one by one.
To associate problem,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Changes tab. This opens the Change List View page. Click the change title to be
associated with the problems. This opens the change details page.
3. Click the Actions combo box on the top right side of the page. Click Associate Problems
option. This opens Associate Problems to Change page as shown below,
4. Select the type of problems to be displayed by selecting from the Show combo box on the top
left hand side of the page. Ex: Open Problems or All Problems and so on. On selecting the
problem type the corresponding problems gets listed.
5. Select the change from the list by enabling the check box beside each change.
6. Click Associate Problems to associate respective problems to the change (particular
selected change). The associated problems gets listed in the Problems tab in the change
details page.
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