ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
11. To provide login access to the technician with specific access privileges or enable
administrative privileges for the technician, enable the check box beside Enable Login for
this technician. This displays the Login Details block.
12. Enter the Login Name and Password. Enter the password again in the Re-type Password
field. All these fields are mandatory if login is enabled. Also note that the login name needs to
be unique.
13. If the technician is associated to a domain then select the same from Domain drop down list.
14. Now you need to assign a role to the technician, which will define his access privileges to
various modules in the application.
� If you want the technician to have complete administrator access then select the radio
button, Enable Administrator Privileges. This option will not be available when a Site
Admin logs in to the application using his login credentials.
� If you want the technician to have complete administrator access for the above selected
sites then select the radio button, Enable Administrator Privileges for the sites
selected above.
� Else, Enable Custom Privileges radio button and choose the roles from the list of
Available Roles and move it to Assigned Roles by clicking >> button. If you want to
remove any of the roles assigned, then select the role from the Assigned Role list and
click