ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
5. If the specified 'site' is invalid, the workstation/server is associated to 'Not associated to any
site.'
6. If the specified 'vendor' is invalid and if the technician has permission to add a vendor, then
the Vendor is created as specified by the user.
7. The Resource State should be specified in 'assetState'.
8. Assets with the 'assetstate' as 'In Use', can be associated to departments, users or assets.
9. If the 'assetstate' is specified as 'In Use' then the values should be specified in the following
fields, 'assetToAssociate','associateToUser' or 'associateToDepartment'.
10. If the assetState is 'In Use' and if the invalid values are provided for the following fields
'assetToAssociate','associateToUser' or 'associateToDepartment', the state is set to 'In Store'
11. Assets in disposed state cannot be assigned users or departments.
12. Assets in disposed state cannot be assigned with other assets.
13. Technician with restricted access can create/update Assets only for their associated site.
14. Technician with restricted access can assign/ associate asset based on his access for that
site alone.
Add Asset
Click here to access the sample form.
The operation status is Success when the asset details are added successfully. The xml response
also displays the 'asseteid' and the 'resourcename' along with the message. Click here to view the
xml response.
The operation status is failure if,
� The mandatory fields are not specified
� The technician with restricted access is trying to create a new asset.
Update Asset
The sample form to Update Asset can be accessed here. The 'UpdateAsset' operation performs only
the update of existing assets with the information provided.
The operation status is Success when the asset is updated successfully. Click here to view the xml
response.
Save Asset
The sample form to Save Workstation/Server can be accessed here.
While performing SaveAsset operation, if the asset is already available with the specified criteria, the
asset is updated. Else, a new asset is created with the information provided.
Delete Asset
The details necessary for deleting assets should be set in HttpRequest parameters and Httprequest
parameter value for operation attribute should be 'DeleteAsset'.
Attributes Comments
targetURL="/servlets/AssetServlet" target url for deleting asset
assetName Name of the asset
assetType type of asset
ZOHO Corp. 529