ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Adding Resolution to a request
Note:
1. From the request details page, click More..
2. Click Add beside Resolutions. Enter the resolution in the text field.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
3. You can also change the status of the resolution from Change State to drop down list.
4. Click Save.
� Resolutions can be added only as plain text.
� Resolutions cannot be created through resolution templates though the templates are
configured in the server.
� Resolutions cannot be searched from Solutions module.
Viewing/Editing Resolutions for a request
1. Click More.. from the request details page.
2. If the resolution is added to the request then the Edit and View link appears.
3. Click View to view the resolution. The resolution along with the technician submitted the
resolution is displayed.
4. From the view resolution page, click Edit to modify the resolution. You can edit the request
from More.. -> Edit link.
4. Edit the content and if necessary change the status.
5. Click Save.
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