ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
5. The access permissions for requests, purchase and assets module are further categorized
and defined under Advanced Permission.
Requests FGA (Fine Grained Authorization)
Set the advanced permission for add, edit and delete operations by enabling the check box.
� Adding/Editing Request Task: Permission to Add/Edit the request tasks.
� Adding Requesters: Enabling this option will allow you to add new requesters on the fly
while creating a new requests/problem/change. Adding requesters without this
permissions pops up an error message stating "Requester Does not Exist".
� Resolving Request: Permission to change a request status to Resolved.
� Disabling Stop Timer: Permission to allow a requester to change the status of a request
to OnHold.
� Merging Requests: Enable this option to provide permission to merge two or more
requests.
� Closing Request: Permission to change a request status to Closed.
� Modifying Due Time: Permission to change the Due By Time and also the First
Response Time of a request.
� Modify Resolution: Enable this option to provide permission to edit a resolution. On
disabling this option, the technician can only add the resolutions for a request without a
resolution entry.
� Re-opening Request: Permission to change the status of the request to Open from the
previous state.
� Assigning Technicians: Permission to allow a technician to assign or reassign a request
to a technician.
� Editing Requester: Permission to edit the requesters name while viewing the request.
� Deleting Others Notes: Permission to edit/delete notes added by other
users/technicians. If the option is disabled, then the technician can delete the notes
added by him.
� Deleting Others Time Entry: Permission to delete the Work order details entered by
other users. If the option is disabled, then the Technician can only edit/delete his Work
Order Entry.
� Deleting Request Task: Permission to delete the request tasks of a request.
Assets FGA
� Install and Uninstall Software: Permission to perform desktop management activities
like Install and Uninstall softwares. This role is applicable only when Desktop Central is
integrated with ServiceDesk Plus application. To know more refer Desktop Central
Integration
Purchase FGA
� Adding New Product: Permission to add a new product while creating a purchase order.
� Adding New Vendor: Permission to add a new vendor while creating a new purchase
order.
6. You can also choose to restrict the technician from viewing all the requests received by the
application. To do this, select the corresponding radio button which will suit your need from
the following,
� All: The technician with this role can view and add requests, problems, change and
assets for all the sites available in the application.
� All in associated Site: The Technician can view and add requests, problems, change
and assets that are part of his/her associated sites. To associate the site to the technician
refer Technician.
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