ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Excluding Technicians from auto assign
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can exclude certain technicians from being auto assigned say, the administrator, site admin,
change manager.
1. Click Exclude the following Technician check box.
2. Click Add Technicians to exclude link. The list of technicians available in the application
appear.
3. Select the technicians to be excluded by clicking on their Name link. These technicians get
listed under Selected Technicians. Click Ok button. You can delete individual technicians
from the Selected Technicians list using the delete icon. Click Delete All link to delete all the
technicians from the Selected Technician list.
Excluding Requests from auto assign
You can also exclude certain requests from being auto assigned to technicians. Say for example,
requests with the priority as "High" should not be auto assigned to technicians.
1. Select Enable Exceptions check box.
2. Choose the Column from the drop down and its corresponding Value using the icon .
3. Choose to match all the exceptions (AND) or any of the exceptions (OR) from the drop down.
Save the details.
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