ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The newly added fields are common for all the templates. The field name will also be same for
all the templates. The newly added field can be edited or deleted only in Request - Additional
Fields.
Drag and Drop
1. Drag the field from the Field List and drop it onto the canvas. The drop areas will be
highlighted. The dragged field can be dropped only in the highlighted area.
2. The fields in the form can also be re-arranged by dragging the field and placing it over an
empty cell. The field can be placed only in the highlighted area. The request details can
be moved as a whole block.
3. If you want to Undo/Redo the changes then click the corresponding buttons.
Setting Field Properties
You can customize the fields such as, status, priority, mode by either changing the field
properties, that is, making the fields mandatory or closing the fields. Thus you can customize
the entire form by keeping the relevant fields in the canvas for a template. To customize the
form,
1. Hover over the field, an Edit Field properties and Remove Field icons appears.
2. Click the Edit Field Properties icon . A drop down appears containing the options,
� Mandatory Field : The field can be made mandatory by enabling the check box adjacent
to this option. Note: If the Item field is marked as mandatory then the category and sub
category will automatically be marked as mandatory. Similarly, if the Impact details is
marked as mandatory then the Impact field will automatically be marked as mandatory.
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