ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Viewing Workstation Details
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Log in to the ServiceDesk Plus application using your user name and password. This opens
the ManageEngine ServiceDesk plus home page.
2. Click on Assets tab -> Click Workstation link under IT Assets title on the left hand side of
the page. This opens the workstations list view page.
3. Click on the workstation name to view the workstations details. By default Resource Info tab
details are displayed.
Viewing Resource Info Details
Resource Info tab displays the Resource Details & Workstation Details. Resource details such
as Resource Name, Tag, Bar Code, Serial No etc. Workstation details such as Computer
Name, OS version, Service pack, Processor details, memory information and many other
details are displayed.
Viewing Hardware Details
Click Hardware tab to view the complete Hardware details of the workstation. The hardware
tab is broadly divided in to four major blocks such as Workstation Details block, Network
Details, Discs and Drive Details, Printer Details and Other Details.
Under the workstation block you can view computer system, operating system, processor,
memory and installed memory details. Under network block you can view the network adapters
details. Under disks and drives block you can view the hard disks, logical drives and physical
drives details. The printer details can be viewed under the printer details block. Under other
details block you can view the keyboard, mouse, monitor, multimedia, ports, USB controllers
details.
Viewing Software Details
Click Software tab to view the software details of the workstation. This opens the software
details page with the list of all installed software’s in the workstation. By default the list of All
Software will be displayed.
Select the corresponding filter option from the Filter Viewing combo box. There are different
status levels of the software, such as Excluded, Managed, Prohibited, Freeware,
Shareware and Unidentified. You can select any of these status levels and filter the
software’s listed.
Click on the software title to view the software details such as, number of licensed
installations, number of unlicensed installations and number of Purchased licenses.
If there are any license violations a warning message is displayed saying: License
Violation. Software installations are more than purchased licenses.
Viewing Relationships
This relationship tab shows the assets association to other Assets, Business Services, Users
and Components.
On clicking the tab -> click the Add Relationship button on the top right hand side of the page.
Connection Relationship
1. Click the Connection Relationship option from the list. This opens the Connection
Relationship page.
2. To connect the assets to other assets select the Assets radio button.
1. Select the assets to be connected from the Asset List.
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