ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
2. Click New Change button on the right hand side of the description field. This opens the New
Change form. (OR) Alternatively, you add a new change from the Associate Change to
Incident pop up page. Click New Change button below the filter showing combo box.
3. The details such as Status, Impact, Urgency, Priority, Category, Sub category, Item along
with Subject and Description remains the same as of the request. If required, you can modify
the same on selecting from the combo box.
4. Select the Reported By requester from the list by clicking on the Requester icon .This
opens the requester list page and click the requester title.
5. Select the Technician from the combo box.
6. Select the Schedule Start Time and the Schedule End Time from the calendar button.
7. Select the affected IT Services from the list by clicking on the icon .This opens the
Services Affected pop up box. Select the affected IT services and Save the changes.
8. Select the Assets Involved with the problem by clicking the icon .This opens the Select
Assets page. Select the Type of Assets or the category of assets to be involved from the
combo box. Ex: Workstations, Routers, Switches and so on. Select the Available Assets
under the selected type from the list and move to Assets involved using >> button. And
Save the changes.
9. If you have any file attachments for the problem click the Attach File button and attach files.
Note: Maximum size of an attachment can be 10MB.
10. Click Save. A new change gets added in the change list view page.
View Associated Change
You have an option to view the newly added change or the change associated to the request.
To view the change,
1. From the request list view page, click on the request for which you wish to view the change.
This opens the request details page.
2. Click View Change button on the right hand side of the request description. (OR) Click
Actions combo box -> View Change option. This displays the Problems Details page of the
change added/associated to the request.
Detach Request from change
If you want to add another change to the request then the existing change has to be detached.
To detach a change,
1. From the request list view page, click the request you wish to detach the change. This open
the request details page.
2. Click Actions combo box -> Detach from Change option. The request is detached from the
change.
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