ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Container Relationship
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Click the Container Relationship option from the list. This opens the Container
Relationship page.
2. Select the Components radio button to associate the components to the user. Select the
type of components to be displayed in the list by selecting it from the choose product
combo box.
3. Select the components from the Components List and move it to the Attached
components list using >> button.
4. Save the details.
Viewing History of IT Asset
Click on the History tab to view the IT Asset history. This gives the complete IT - Assets
Resource Ownership History on date and State of the components.
Request Details
On clicking the Request Details page you will be able to view all the requests raised for the
asset.
On Clicking the request title you can view the details of the request, requester details, Assets
belonging to the user, Time elapsed to solve the request, resolution for the request and history
of the request
Also you can send reply for the request or forward the request to the technician. You can
Search associated problem and change or add new problem or change to the request.
Viewing Contracts of the IT Asset
Click on Contracts tab to view the contracts attached to the IT Asset. This gives the complete
details about the contract such as, vendor name, support details, contract rules, expiry date,
cost and other rules.
Viewing Costs
1. Click on the Costs tab to view the costs associated to the IT Asset.
2. Click on Add Cost button at the right side of the page to add cost to the IT Asset.
3. Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory
field.
4. Specify the description about the cost in the Description field. Say if the cost factor is
service cost you can specify important information about the service cost.
5. Specify the Amount in $ in the Amount field. This is a mandatory field.
6. Select the Date from the calendar button. This is mandatory field.
7. Click on Add Cost button to add the cost. You can see the cost added to the IT Asset
shown in the Other Costs list view page.
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