ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Servlet API supported operations
The servlet Http form submission based API supports operations such as,
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� Adding new request, editing, closing, adding notes, deleting and viewing a request.
� Adding new site, editing a site and deleting a site.
� Adding new technician, editing and deleting technician.
� Adding a new requester, editing and deleting requester.
� Adding a workstation/server, updating a workstation/server, adding an asset, updating an
asset and deleting assets.
Troubleshooting Tips
If login failed for a correct userName and password,
Note
1. Check if the user is imported from Active Directory.
2. If user is not imported from Active Directory, then submit only the username and password
to the below link for authentication. http://machinename:portname/servlets/RequestServlet
3. If user is imported from Active Directory, then submit the username and password along
with DOMAIN_NAME and logonDomainName to the below link for authentication.
http://machinename:portname/servlets/RequestServlet
DOMAIN_NAME represents the Domain to which the User belongs, logonDomainName
represents Authentication Mode,
Local Authentication or empty value refers to Local Authentication mode, and AD_AUTH
refers to Active Directory Authentication Mode.
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