ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can also change the password of the technician from the Edit Technician form.
1. Click the Reset Password link available beside the Password field in the Edit Technician
form.
2. In the Reset Password pop-up, enter the New Password in the field provided below the
login name.
3. To send the reset password information to the user, select the check box below the New
Password field.
4. Click Reset Password. If you do not wish to change the password, click Close instead of
Reset Password.
5. In the Edit Technician form, click Save.
While editing the technician details, you can also choose to remove his/her login permissions.
1. In the Edit Technician form, below the password field, click the Yes link beside the Remove
Login field. A confirmation window appears.
2. Click Ok to proceed. A message is displayed informing the removal of the login permissions
and the technician edit form is displayed without the login details. If you do not wish to
remove the login permission, click Cancel.
3. Click Save.
Associate Technicians to Sites
You can associate bulk technicians to sites using this option. If you have added the technician without
associating the sites then the same can be done from the technicians list view page.
1. From the technicians list view page, enable the check box adjacent to the technician for
whom you want to associate site.
2. Click Actions button --> Associate to Site option. The Associate Technician(s) to site pop
up window appears.
3. Select the Site to which you want to associate the technician from the combo box.
4. Click Associate button. The technician gets associated to the site.
Dissociate Technicians from Sites
You can dissociate bulk technicians from sites using this option. The added sites can also be
dissociated from the technician from the technicians list view page.
1. From the technicians list view page, enable the check box adjacent to the technician for
whom you want to associate/dissociate site.
2. Click Actions button --> Dissociate from Site option. The Dissociate Techncian(s) from
site pop up window appears.
3. Select the Site from which you want to dissociate the technician from the combo box.
4. Click Dissociate button. A pop up window confirming the operation appears. Click Ok to
proceed. The technician gets dissociated from the site.
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