ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
from the Reference request. Editing notes in the Reference request has no impact on the
notes that have been earlier linked to the Linked requests.
6. Similarly, work logs added to a Reference request can be made available to the Linked
requests by enabling the Add work log to all linked requests check box. When work log
from a Reference request is added to the Linked requests, the Time Elapsed section in the
Linked request details page will show sum of time elapsed and sum of charges for the Linked
request and the Reference request. However, any changes made to the work log in the
Reference request will not change the work logs that were earlier linked to the Linked
requests.
7. If a resolution written for a Reference request is linked to the Linked requests, then it
overwrites any resolutions earlier added to the Linked requests. Editing resolutions for a
Reference request will change the same in the Linked requests. All resolutions written for a
particular Linked request can be viewed under the History tab of that Linked request. The
Click here link opens a pop-up with all resolutions associated with that request. Also,
Change Status to option applies only to the Reference request and does not have any
impact on Linked requests upon linking.
8. While viewing a request's details page, indications are shown if there are any requests linked
to the current request. By clicking on this indication, a description box opens and by clicking
on the Request ID of the linked requests, one can navigate to the requests linked to the
current request. Options to remove links between requests are also provided here.
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