ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Workstation/Device Scan
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
If a new workstation/device is added in your network, and you wish to scan only the newly added
workstation instead of the entire network, you can specify the workstation/device credentials and
scan.
You can scan workstations/devices using Global Credentials or Local Credentials. Global
Credentials are common login permission for all assets which can be scanned with Domain mode or
Network Mode. Local credentials are private login permissions i.e., login permission to the
workstation/device to be scanned.
Note
Local Credentials are generally selected for scanning devices such as servers and routers
which needs private or local user name and password.
The Workstation/Device Scan can be access by two ways in ServiceDesk Plus application,
a. Quick Actions drop down
b. Asset Tab
Quick Actions drop down
Click Quick Actions drop down -> Workstation/Device Scan option. The Quick Actions drop down is
a quick navigator to instantly the Scan configuration page.
Asset Tab
1. From the Resource block, click any one of the IT Assets.
2. Click New Scan button to open the Scan Configuration page.
3. Specify the Name or IP address of the workstation to be scanned. This field is mandatory as
the workstation in the network is identified with the Name or IP address.
4. Select any one of the credentials by enabling the radio button.
Global Credentials
1. Select the Scan Type from the drop down. The scan type can be either Domain Mode (if
the workstation is Windows) or Network Mode.
2. Choose the Domain Name/Network from the drop down. If the domain/network is
unavailable in the list, you can add a new domain/network using the Add New link. [Refer
Network Scan to add a new network].
3. Specify the Login Credentials for the Domain/Network in the Login name and Password
field.
4. If you have selected Network Mode to scan a device, enter the Community String of the
device in the field provided.
5. Click Scan. The workstation/device is scanned and the information is obtained.
Local Credentials
1. Specify the Login Credentials for the workstation/device in the Login Name and
Password field.
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