ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Error
Message
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
3. Check if the user account is valid in the target workstation. For this execute the
following commands in the command prompt (of the server machine). net use
\\\C$ /u: ""
net use \\\ADMIN$ /u:
"" Replace the relevant value within . Supply password within the
quotes.
If these commands show any error message, then the provided user account
is not valid in that remote computer.
User does not have the access privileges to perform this operation
Cause Such error messages are shown, if the User ID provided for scanning does not have
sufficient access privileges to perform the scanning operation. Probably, this user does
not belong to the Administrator group of the workstation.
Resolution Move the user to the Administrator Group of the workstation (or) Scan with an
administrator (preferably a Domain Administrator) account.
Error Remote DCOM option is disabled in the Server machine
Message
Cause Remote DCOM option might be disabled in the machine running ServiceDesk Plus
Server.
Resolution ServiceDesk uses Windows Management Instrumentation (WMI) to scan the remote
workstations. WMI works over Remote DCOM and hence this option must be enabled
for scanning the remote machines.
Error
Message
To know how to enable DCOM in Windows system refer to resolution of the error
message Either access denied for the user or the remote DCOM option might be
disabled in the workstation.
Connection to RPC server in the workstation failed
Cause This message is shown when a firewall is configured on the remote
computer. Such exceptions mostly occur in Windows XP (SP-2), when the
default Windows Firewall is enabled.
Resolution Disable the default Firewall in the workstation. To disable the Firewall in
Windows XP (SP2)
1. Select Start->Run
2. Type Firewall.cpl
3. Click OK.
4. In the General tab, click Off.
5. Click OK.
If Firewall cannot be disabled then, we can lauch Remote Administration feature for
administrators in the remote computer. The following command when executed in the
target computer, can enable the feature:
netsh friewall set service RemoteAdmin
After scanning the computer, if required, the Remote Administration feature can also be
disabled. The following command disables the feature:
netsh friewall set service RemoteAdmin disable
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