ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Add Notes
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
The parameters namely, 'Notes', 'isPublic', 'workOrderID' should be set in the http request parameters
along with the 'operation' command as 'AddNotes'.
Attribute Comment
targetURL="/servlets/RequestServlet" Operation target url for adding notes to request
operation='AddNotes' Operation command for closing Request
workOrderID Request ID of the request to add notes
notesText Notes to be added to the given Request Id
isPublic isPublic=true denotes Public Notes
isPublic=false denotes Private NotesClose Comments
username Login Name for SDP Authentication
password Password for SDP Authentication
DOMAIN_NAME Domain Name to which the user belongs. Domain Name needs
to be specified on selecting AD authentication.
logonDomainName Authentication Mode [AD or Local Authentication].
The sample form to add notes can be accessed here.
AD_AUTH refers to Active Directory Authentication.
Local Authentication or empty value refers to Local
Authentication.
Technicians with permission over request module can add notes. A Success message appears if the
note is added successfully.
At times, technicians may not have permission (Edit permission under Roles) or their access is
restricted for which a Failure message appears.
Add WorkLog
The 'workOrderID' parameter along with the 'operation' command as 'AddWorkLog' should be sent to
the http request parameters. Only technicians have permission to add worklog.
Attribute Comment
targetURL="/servlets/RequestServlet" Operation target url for adding notes to request
operation='AddWorkLog' Operation command for adding worklog to request
workOrderID Request ID
technician Technician Resolving the Request
technicianEmail Email-ID of technician Resolving the Request
description description
workHours Time Taken To Resolve in hours
workMinutes Time Taken To Resolve in minutes
cost Incident Cost
executedTime Executed Time
ZOHO Corp. 508