ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Publishing Announcements
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
ServiceDesk Plus allows you to publish announcements company wide or just to the technicians
group. The announcement board is available in the login home page of the my view tab, below the My
Summary block. Any technician can add, edit, and delete announcements.
The recent announcements will be displayed in the box. To view all the announcements (even
completed ones), click the Show All button. This will display the list of all announcements added till
date.
To view an announcement, click the Announcement Title to open the complete announcement
details in a pop-up. If there are more than one announcements, then you will notice a Previous and
Next button in the pop-up. Using this you can navigate through the announcements list and view all
the announcements without closing the pop-up window.
Add a New Announcement
1. Login to ServiceDesk Plus using the administrator / technician user name and password.
2. In the login home page, if you have permissions to add an announcement, you will notice the
Add New button in the announcements box as shown above. Click the button. The Add New
Announcement dialog pops up.
3. Enter the Announcement Title. This can be a short statement that describes the
announcement. This is mandatory field.
4. Type the Announcement Content in the text box provided for the same.
5. Select the From date and To date using the calendar icon beside the respective fields.
6. By default, the announcement is available to technicians. If you wish to publish the
announcement in requester login, enable Show to Requester check box. If you have
configured User Groups, then you can publish the announcement to requesters under the
user group. Select the User Group from the available list, select >> button to move the list to
the selected user group. The announcement is displayed in the home page with a lock beside
it. Click here to know more on configuring User Groups.
7. If you wish to Send this announcement as mail then select the corresponding option by
enabling the check box.
8. Click Save. At any point of time, you do not wish to add the announcement, click Cancel.
The announcement will be added and the pop-up will display the announcement details as entered by
you. The announcement title will be displayed in the login home in bold text in the announcement box
with a new icon beside it.
Edit an Announcement
1. In the login home page, click the title of the announcement that you wish to edit. The
announcement details are displayed in a View Announcement pop-up. If you have
permissions to edit / delete the announcements, you will see an Edit and Delete button.
2. Click Edit button.
ZOHO Corp. 35