ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Product Types
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Each product purchased by a firm can be categorized into a specific product type. This is the highlevel
categorization for the assets that are bought. For example, Adobe Photoshop or Macromedia
Flash can be categorized under the product type Software, while HP Inkjet Printer can be categorized
under the product type Printer. In general, product type is a parent category under which you can
group each of the specific assets owned by your firm. Proper categorization helps in estimating how
much has been spent for purchasing each of the product type assets (Printer, Scanners, etc.), how
much assets in each of the product types are available in the organization and so on.
� Product Type: Product Type is the high level categorization in grouping products. Say,
Workstations in an organization are grouped under the product type "Workstations".
� Type: Type is a subdivision of product types that is classified into Asset, Components and
Consumable. Say, Workstation is an Asset, Keyboard is a Component and the Printer Toner
is Consumable.
� Category: Category is a common attribute of Product Types and Types. They are classified
into IT and Non-IT. Say, Workstation is an IT asset, and Projector and Scanners are Non - IT
assets.
Example : Adobe Photoshop & HP Inkjet Printer can be categorized as,
Assets Product Type Type Category
Adobe Photoshop/Macromedia Licenses Software Licenses Components IT
HP Inkjet Printer Printer Asset IT
To open the product type configuration page:
1. Log in to the ServiceDesk Plus application using the user name and password of an admin
user.
2. Click the Admin tab in the header pane.
3. In the Asset Management block, click the Product Types icon . The next page displays
the available list of product types. You can add, edit, or delete product types.
Add Product Types
To add product types:
1. Click Add New Product Type link.
2. In the Add Product Type form, specify the Product Type Name which will uniquely identify
the individual product types. Say, Printer.
3. Select the Type from the drop down. Say, Asset, Component, Consumable.
4. Select the Category from the drop down. Say, IT, Non-IT.
5. Specify any relevant information about the product type in the Description field.
6. Click Save button.
If you want to add more than one product type, then instead of clicking Save, click Save and add new
button. This adds the new product type and reopens the add product type form after displaying a
message that the a new product type is added.
At any point, if you decide not to add the new product type, then click Cancel to get back to the
product type list. Clicking the View List link on the top right corner of the add product type form will
also take you to the product type list view.
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