ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

12. Specify the Status of the task.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
13. Specify any relevant comment about the task in the Comments field.
14. If you wish to be reminded of the task previously then select the time duration from the
Remind me before combo box.
15. Save the values. You can see a Tasks tab getting created next to the Resolution tab. All the
tasks created for the request will be listed under the tasks tab in descending order. The tasks
assigned to other technicians can be viewed in their Task summary list in the home page.
16. When a task is completed, email notification will be sent to group/technician of the next
dependent task to alert them about the completion of the previous task.
Editing tasks:
Task editing consists of capturing dependencies among tasks, and appending/removing/changing
other task parameters.
To edit tasks,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Request tab in the header pane.
3. Click the Title of the request under which the task to be edited is present.
4. Click on Tasks tab. This will show the list of tasks for the particular request.
5. Click on the task that you need to edit. The task configuration window opens.
6. Edit the necessary task parameters.
7. Save the parameters.
Organizing tasks:
In specific cases, certain tasks have to be completed in a hierarchical order either depending on
priority or on dependency. This can be done by the administrator after the creation of the tasks.
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