ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Adding Work Log for a request
You can add the time spent details for a request from your mobile device.
Click More.. from the request details page.
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� Technician - the name of the logged in technician is displayed in a non editable text by
default.
� Time Taken - the time taken to resolve the request in hours and minutes.
� Incident Cost - the Incident Cost is taken from the Time Taken x Technician's cost per
hour. The Technician Cost per hour is mentioned while adding a technician under Admin ->
Technician.
� Execution Time - by default, the execution time displays the current date. Select the date
and month from the drop down box.
� Description - a description about the time spent entry.
Click Save. The name of the technician along with the time taken to resolve the request and the cost
is displayed. To know more on Adding Work Log refer Cost of Request.
Note:
� Work Log cannot be added for other technicians.
� The logged in Technician's Cost per hour should be configured in the server.
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