ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

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Individual License/OEM ManageEngine ServiceDesk Plus 8.0 :: Admin Guide 1. Select the License Option as either Full Package Product (FPP) or Others from the drop down. 2. Specify the Number of licenses required for the selected product. 3. Enter the License Key (s) for the software in the given text box. The license keys values should be in comma separated values format. Say XBVJD,YCCYR,7DF28,JH2PX,MYT7M. 4. Save the details The license is listed in the software license list view page. Volume License/Trial License 1. Mention the Number of licenses required for the selected product. 2. Specify the number of Installations allowed per license. 3. Specify the License Keys in the given text field. Say XBVJD,YCCYR,7DF28,JH2PX,MYT7M. 4. Save the details. The license is listed in the software license list view page. Client Access License (CAL) The Client Access License consists of the following License Options, � Per Seat-Device/ Per Seat-User: License given to each unique user/device to avail the server software product. The number of CALs is equal to the number of devices/users accessing the server software. � Per Server: License given to each server. The number of devices accessing the server simultaneously is limited and is primarily recommended for servers that require limited access. � Pre Processor: Connect unlimited users/workstations to the server product. � Pre Mailbox: License for each mailbox using Exchange Server. Select the License Option from the combo box. Pre Seat-Device 1. Enter the required Number of CALs. 2. Specify the License Keys in the given text field. Say XBVJD,YCCYR,7DF28,JH2PX,MYT7M. 3. If there are any additional information required, then the same can be specified under Additional Information block. 4. You can select the workstations that can access the software from Choose CAL Installation block. Select the workstation by either choosing the client software from Filter by or from Departments drop down. You can also search for the workstation on entering the name in Search field and selecting Go button. The list of server/workstations is displayed. Select the workstations. Click >> button to move to CAL Installation box. Note: The number of workstations selected should be lesser than or equal to the specified number of CALs. 5. Save the details. The license is listed in the software license list view page. Pre Seat-User/ Pre-Mailbox 1. Specify the details similar as above. 2. Instead of selecting the workstations from Choose CAL Installation block, choose the Users to access the software from the list displayed. 3. Save the details. The license gets listed in the software license list view page ZOHO Corp. 251
Pre-Server 1. Specify the details similar as in Pre-Device. ManageEngine ServiceDesk Plus 8.0 :: Admin Guide 2. Associate the specified number of CALs to the server selected from Associate to Server drop down list. 3. Save the details. The license gets listed in the software license list view page Pre-Processor 1. Specify the Number of Processor (s) that supports the ability to connect unlimited users/workstations in the given field. Since unlimited users/workstations can connect to the server software product the CAL Installation block is not available. 2. Specify the details as configured above. 3. Save the details. The license is listed in software license list view page. ZOHO Corp. 252
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ManageEngine ServiceDesk Plus 8.0 :
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Solutions ManageEngine ServiceDesk
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Installation and Getting Started
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To shut down the ServiceDesk Plus a
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If you do not wish to view the Read
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Configuring MYSQL Server ManageEngi
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Uninstalling ServiceDesk Plus � I
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Contacting ZOHO Corporation � ZOH
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My View The My View tab displays th
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Recent Item ManageEngine ServiceDes
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My Tasks ManageEngine ServiceDesk P
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Publishing Announcements ManageEngi
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Scheduler ManageEngine ServiceDesk
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Technician Availability Chart Manag
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Configure Backup Technician: Manage
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5. Click on Calendar View to go bac
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Reminders ManageEngine ServiceDesk
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License Expiry Alert ManageEngine S
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Request List View ManageEngine Serv
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Creating a New Incident ManageEngin
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Raising Service Requests ManageEngi
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Manage Custom Views ManageEngine Se
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Viewing Discussion Notes ManageEngi
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History Tab ManageEngine ServiceDes
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Closing Requests ManageEngine Servi
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Assigning a Technician for the Requ
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Unassigning a Technician from a Req
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Adding Notes ManageEngine ServiceDe
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12. Specify the Status of the task.
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Merging Requests ManageEngine Servi
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Linking Requests ManageEngine Servi
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Deleting Requests ManageEngine Serv
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the same on selecting from the comb
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Adding a Resolution You can add res
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Submit For Approval ManageEngine Se
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Viewing Requester Details ManageEng
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E-mail the Technician To e-mail a t
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Request Conversations ManageEngine
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Requests ManageEngine ServiceDesk P
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My View Completed Requests ManageEn
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Searching Requests ManageEngine Ser
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Assigning Technicians ManageEngine
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Request List View ManageEngine Serv
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Viewing Request Details ManageEngin
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Adding Resolution to a request Note
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Problems Problem Management This mo
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6. Select the Status of the problem
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Editing a Problem To edit a problem
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Picking Up Problem ManageEngine Ser
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To bulk assign problems to technici
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Problem Solutions ManageEngine Serv
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Adding Tasks ManageEngine ServiceDe
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Adding Work Logs ManageEngine Servi
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Associating Incidents to a Problem
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Adding Reminders ManageEngine Servi
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To delete an announcement, ManageEn
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Send Notifications ManageEngine Ser
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Creating New Change ManageEngine Se
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Forward Schedule of Change ManageEn
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Viewing Change Details ManageEngine
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Editing a Change To edit the change
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Adding Notes ManageEngine ServiceDe
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Viewing Reminders You can view the
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Adding Work Logs ManageEngine Servi
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Deleting Change ManageEngine Servic
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Associating Problems to a Change Ma
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To delete an announcement, ManageEn
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Change Planning ManageEngine Servic
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14. Click the link in the mail to o
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Assets ManageEngine ServiceDesk Plu
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Adding IT Asset ManageEngine Servic
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Editing Assets To edit the resource
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Assigning Assets to Department/Site
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Deleting Assets ManageEngine Servic
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Viewing IT Asset Details ManageEngi
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Copying Assets ManageEngine Service
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Attach Component To attach componen
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Bulk Scan of Newly Added Workstatio
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Viewing Workstation Details ManageE
Page 202 and 203: Viewing Contracts of the workstatio
Page 204 and 205: Modify Type To Modify Device type,
Page 206 and 207: Adding Software Using this option y
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Page 212 and 213: 12. Click Ok on Logon Properties wi
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Page 216 and 217: Deleting Components ManageEngine Se
Page 218 and 219: Copying Resources ManageEngine Serv
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Page 224 and 225: Adding Non-IT Assets to Group Manag
Page 226 and 227: Modifying the State of Non-IT Asset
Page 228 and 229: Viewing Non-IT Assets Details Manag
Page 230 and 231: Copying Resources ManageEngine Serv
Page 232 and 233: Attach Component To attach componen
Page 234 and 235: Software Asset Management ManageEng
Page 236 and 237: Adding New Software To Add new Soft
Page 238 and 239: Allocate Licenses to a single machi
Page 240 and 241: Changing Software Category ManageEn
Page 242 and 243: Associating Software Minor Versions
Page 244 and 245: Software Summary ManageEngine Servi
Page 246 and 247: 7. Specify the Description and Term
Page 248 and 249: Editing and Deleting License Agreem
Page 250 and 251: Software License ManageEngine Servi
Page 254 and 255: Viewing Software Licenses ManageEng
Page 256 and 257: Attach Document to Software License
Page 258 and 259: Editing and Deleting Service Packs
Page 260 and 261: Creating New Group ManageEngine Ser
Page 262 and 263: Editing & Deleting Groups To Edit G
Page 264 and 265: Purchase Order Configurations Manag
Page 266 and 267: Purchase Order Additional Fields Ma
Page 268 and 269: Cost Center ManageEngine ServiceDes
Page 270 and 271: Notification Rules ManageEngine Ser
Page 272 and 273: Creating a New Purchase Order To cr
Page 274 and 275: PO Approval Process ManageEngine Se
Page 276 and 277: Ordered Purchase Order ManageEngine
Page 278 and 279: Associated Assets To associate asse
Page 280 and 281: Adding Invoice details and Notifica
Page 282 and 283: Adding Payment details & Notificati
Page 284 and 285: E-mailing the PO Owner ManageEngine
Page 286 and 287: Editing Purchase Order ManageEngine
Page 288 and 289: Deleting Purchase Orders ManageEngi
Page 290 and 291: Contracts ManageEngine ServiceDesk
Page 292 and 293: Creating a New Contract To create a
Page 294 and 295: Viewing a Contract To view a contra
Page 296 and 297: Viewing Contract Owner Details Mana
Page 298 and 299: Print Preview of Contract To print
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Solutions ManageEngine ServiceDesk
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Adding a New Solution ManageEngine
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Submit for Approval ManageEngine Se
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Approve/Reject Solution ManageEngin
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Search Solutions ManageEngine Servi
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Managing Topics ManageEngine Servic
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Configurations ManageEngine Service
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Request Form Customizer ManageEngin
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Create New Item, ManageEngine Servi
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Configuring Status ManageEngine Ser
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Configuring Level ManageEngine Serv
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Request Closure Code ManageEngine S
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Configuring Impact ManageEngine Ser
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Delete Priority ManageEngine Servic
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Configuring Request Type ManageEngi
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Resolution Template ManageEngine Se
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Task Template ManageEngine ServiceD
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Mail Server Settings Configuring Ma
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E-Mail Command ManageEngine Service
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Configuring Sites ManageEngine Serv
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Configuring Operational Hours Manag
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Delete Holidays ManageEngine Servic
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Configuring Business Rules ManageEn
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Configuring Service Level Agreement
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Response Time: There is only one le
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Configuring Notification Rules Mana
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Preventive Maintenance ManageEngine
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Incident Template ManageEngine Serv
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Add Tasks ManageEngine ServiceDesk
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Service Catalog ManageEngine Servic
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Service Catalog - Service Categorie
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Service Catalog - Additional Fields
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Editing SLA ManageEngine ServiceDes
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To add resources, 1. Click Add Reso
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Approver Details ManageEngine Servi
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Editing Services To edit a service
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Configuring Roles ManageEngine Serv
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Import Requesters from Active Direc
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Configuring Technician Groups Manag
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Delete Group ManageEngine ServiceDe
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Robo Technician ManageEngine Servic
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Excluding Technicians from auto ass
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Problem Additional Fields ManageEng
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Change Type ManageEngine ServiceDes
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Change Advisory Board ManageEngine
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Change Closure Rules ManageEngine S
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Scanning Windows Machine ManageEngi
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Agent Mode ManageEngine ServiceDesk
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Un-installing the Agent ManageEngin
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Windows Domain Scan ManageEngine Se
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Network Scan ManageEngine ServiceDe
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Windows Machine 1. Click Add New Ne
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Click Scan. ManageEngine ServiceDes
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Scanning WAN environment ManageEngi
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Checking for Newly Added workstatio
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Installing the Remote AE Server Man
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General Settings ManageEngine Servi
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Configuring Product Types ManageEng
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Configuring Products ManageEngine S
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Configuring Vendors ManageEngine Se
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Workstation Additional Fields Manag
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Resource State ManageEngine Service
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Configuring Software Type ManageEng
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License - Additional Fields ManageE
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Importing License From CSV ManageEn
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User Survey ManageEngine ServiceDes
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Viewing Survey Results ManageEngine
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Configuring Self Service Portal Set
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Customize ServiceDesk ManageEngine
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Data Archiving ManageEngine Service
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Authentication mechanism between th
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ServiceDesk Plus API � Purpose of
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Servlet API � About Servlet API
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Request Attributes and xml Response
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access permissions then a "Failure"
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Attribute Comment ManageEngine Serv
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Attribute Comment username Login Na
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Site Attributes and xml Response Th
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The sample form to update sites can
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Asset Attributes and xml Response M
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Note: ManageEngine ServiceDesk Plus
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REST API � About REST API � Gen
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REST API supported operations Manag
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Unable to browse High New York Netw
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High SLA Email Howard Stern O
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Notes Related Operations ManageEngi
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Viewing Note To view one of the not
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Key Points: ManageEngine ServiceDes
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Output: Success Work Log added s
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Key Points: ManageEngine ServiceDes
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Reports ManageEngine ServiceDesk Pl
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Reports on Pending Problems ManageE
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Custom Reports ManageEngine Service
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Creating New Query Reports 1. Click
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Custom Settings ManageEngine Servic
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System Log Viewer ManageEngine Serv
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Personalize ManageEngine ServiceDes
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Back up and Restore � In Windows
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ServiceDesk Plus Editions ServiceDe
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Error Message ManageEngine ServiceD
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Error Message Cause Request for sca
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ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

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